SK EN 14012:2007

Shërbimet postare-Cilësia e shërbimit-Matja e ankesave dhe procedura e riparimit

Postal services - Quality of service - Measurement of complaints and redress procedures

Asnjë informacion i shtuar.

The standard will define a methodology for the evaluation of complaints and redress procedures. The standard will apply to various types of complaints and for each of them establish a methodology for measuring response rates for their acknowledgement, processing and resolution by the postal operator.

SK EN 14012:2019 replaces SK EN 14012:2007 - 2016-07-22