SK EN 14012:2007

Status: Withdrawn
Gjuha: English
Faqe: 34
Publikuar: 2007-08-15
I tërhequr: 2019-05-24
Regjistri Kombëtar: 276/2019
Botim:

Standardet ndërkombëtare që kanë lidhje

This standard is identical to:
EN 14012:2003
CEN/TC 331

Çmim: 31 €

Titulli Shqip

Shërbimet postare-Cilësia e shërbimit-Matja e ankesave dhe procedura e riparimit

Titulli Anglisht

Postal services - Quality of service - Measurement of complaints and redress procedures

Scope Shqip

Asnjë informacion i shtuar.

Scope Anglisht

The standard will define a methodology for the evaluation of complaints and redress procedures. The standard will apply to various types of complaints and for each of them establish a methodology for measuring response rates for their acknowledgement, processing and resolution by the postal operator.