Titulli Shqip
Turizmi dhe shërbimet që lidhen me të - Hotelet - Kërkesat e shërbimit
Titulli Anglisht
Tourism and related services -- Hotels -- Service requirements
Scope Shqip
Asnjë informacion i shtuar.
Scope Anglisht
This document establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction.
The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor.